Privacy Policy
Starlight Property Management respects the privacy of our customers, clients, residents, prospective residents, property owners, vendors, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose personal information.
What Personal Information Do We Collect?
We may collect personal information including, but not limited to:
- Name
- Date of birth
- Social Security number or other government-issued identification number
- Email address
- Telephone and mobile telephone number
- Mailing or residential address
- Financial institution or bank account information
- Debit or credit card information
- Information contained in consumer reports
- Rental and residential history
- Employment and income information
- Information submitted through applications, leases, forms, portals, or our website
- Information provided when communicating with us by telephone, email, SMS/text message, or other methods
We collect only information reasonably necessary to provide our services, process transactions, manage properties, communicate with customers and clients, and conduct legitimate business activities.
When Do We Collect Information?
Starlight Property Management may collect information:
- When a prospective resident submits a rental or lease application;
- When a customer or client completes a real estate or property management form;
- When a property owner enters into a management relationship with us;
- From consumer reporting agencies when authorized by the consumer and permitted by law;
- When required tax or financial forms are completed;
- When information is entered on our website or online portal;
- When an individual contacts or communicates with us;
- When an individual provides a mobile telephone number or opts in to SMS/text messaging; and
- When information is otherwise voluntarily provided to us in connection with our services.
How Do We Use Your Information?
We may use personal information to:
- Process rental applications;
- Obtain authorized consumer reports and credit checks;
- Conduct background checks and rental history verification;
- Provide property management and leasing services;
- Coordinate property maintenance and repairs;
- Process transactions and payments;
- Manage leases and resident accounts;
- Communicate with residents, prospective residents, property owners, vendors, and other customers;
- Schedule inspections, maintenance, property access, move-ins, and move-outs;
- Provide account and portal information;
- Respond to customer service requests;
- Provide legally required notices;
- Complete real estate or property management transactions;
- Improve our website and services;
- Send email or other communications relating to our services; and
- Perform other legitimate business functions associated with providing requested services.
Prospective resident information may be used to process rental applications, obtain authorized consumer reports, conduct background checks, verify rental history, and determine rental qualifications.
Property owner information may be used to provide property management services, process payments and distributions, communicate regarding managed properties, file required reports, and perform other services associated with the management relationship.
Information relating to customers and clients may be used as reasonably necessary to provide the real estate, leasing, property management, maintenance, financial, or other services requested from Starlight Property Management.
SMS/Text Messaging Privacy
Starlight Property Management may collect mobile telephone numbers and SMS/text messaging opt-in and consent information from individuals who choose to receive text messages from us.
SMS/text messages may be used for property management, leasing, rental applications, maintenance and work orders, inspections, property access, rent and payment reminders, lease renewals, move-in and move-out communications, account and portal notifications, emergency or time-sensitive property communications, and other communications relating to services provided by Starlight Property Management.
SMS consent may be provided through an online or written form, electronically, verbally by telephone, or in person, as applicable.
SMS OPT-IN DATA AND CONSENT INFORMATION WILL NOT BE SHARED WITH ANY THIRD PARTIES OR AFFILIATES FOR ANY PURPOSE.
SMS OPT-IN DATA AND CONSENT INFORMATION WILL NOT BE SHARED WITH ANY THIRD PARTIES OR AFFILIATES, EVEN WITH THE CONSUMER'S CONSENT.
MOBILE TELEPHONE NUMBERS COLLECTED FOR SMS COMMUNICATION WILL NOT BE SOLD, RENTED, SHARED, OR DISTRIBUTED TO THIRD PARTIES OR AFFILIATES FOR MARKETING OR PROMOTIONAL PURPOSES.
NO PROVISION OF THIS PRIVACY POLICY THAT PERMITS OR DESCRIBES THE DISCLOSURE OR SHARING OF PERSONAL INFORMATION APPLIES TO SMS OPT-IN DATA OR SMS CONSENT INFORMATION.
Consent to receive SMS/text messages is not a condition of purchasing or receiving any product or service from Starlight Property Management.
Message frequency may vary. Message and data rates may apply.
Recipients may opt out of SMS/text communications at any time by replying STOP.
Recipients may reply HELP for assistance.
How Do We Protect Personal Information?
Starlight Property Management uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
Written records containing personal information are maintained in secured locations where appropriate.
Electronic records are protected through access controls, usernames, passwords, encryption, and other appropriate security measures.
Access to personal information is limited to employees, agents, contractors, and other authorized personnel who require the information to perform legitimate business functions.
Sensitive information transmitted electronically is protected through appropriate security technologies where applicable.
Employees and agents are instructed to protect personal information from unauthorized access, use, copying, or disclosure.
Cookies
Our website may use cookies and similar technologies. Cookies are small files transferred to a user's computer or device through a web browser that allow websites and service providers to recognize the browser and remember certain information.
Cookies may be used to:
- Understand website usage;
- Remember user preferences;
- Improve website functionality;
- Analyze website traffic and interactions; and
- Improve our services and website experience.
We may use trusted service providers to assist with website analytics and functionality.
Users may configure their browsers to notify them when cookies are being sent or to disable cookies. Disabling cookies may cause some website features or services to function improperly.
Third-Party Disclosure
Starlight Property Management does not sell or trade personally identifiable information.
Personal information may be disclosed when reasonably necessary to provide requested property management, leasing, real estate, maintenance, financial, transaction, or other services.
For example, information other than SMS opt-in data and SMS consent information may be provided to property owners, contractors, maintenance providers, payment processors, financial institutions, insurance providers, title companies, attorneys, accountants, government agencies, or other service providers when reasonably necessary to perform requested services, conduct a transaction, administer a property, or comply with applicable legal requirements.
SMS OPT-IN DATA AND SMS CONSENT INFORMATION ARE EXPRESSLY EXCLUDED FROM ALL SUCH DISCLOSURES.
SMS OPT-IN DATA AND CONSENT INFORMATION WILL NOT BE SHARED WITH THIRD PARTIES OR AFFILIATES, EVEN WITH THE CONSUMER'S CONSENT.
Nothing in this Third-Party Disclosure section authorizes the sharing or disclosure of SMS opt-in data or SMS consent information.
Non-personally identifiable or aggregated information may be used or disclosed for legitimate business and analytical purposes where permitted by law.
Third-Party Links
Our website may contain links to third-party websites, products, or services.
Third-party websites maintain their own privacy policies and practices. Starlight Property Management is not responsible for the privacy practices, content, or activities of third-party websites.
Google and Analytics Services
Starlight Property Management may use Google or other third-party analytics or advertising services.
These services may use cookies or similar technologies to collect information regarding website traffic, website interactions, advertising impressions, and website usage.
These analytics and advertising provisions do not authorize the disclosure of SMS opt-in data or SMS consent information.
SMS opt-in data and SMS consent information are not provided to third parties or affiliates for advertising, marketing, or promotional purposes.
Access to Personal Information
Access to personal information maintained by Starlight Property Management may be provided to authorized:
- Agents and brokers;
- Property managers and assistant property managers;
- Office and administrative personnel;
- Application processors;
- Accounting and financial personnel;
- Employees and contractors who require access to perform legitimate business functions; and
- Other authorized persons as reasonably necessary to provide our services.
Property owners do not have unrestricted access to personal information contained in company files. Relevant information may be discussed with or provided to property owners when reasonably necessary and legally permissible for property management, leasing, application processing, or other legitimate purposes.
Information other than SMS opt-in data and SMS consent information may also be provided to appropriate service providers when reasonably necessary to complete a transaction or provide requested services.
SMS OPT-IN DATA AND SMS CONSENT INFORMATION ARE NOT INCLUDED IN THESE INFORMATION-SHARING PRACTICES.
SMS OPT-IN DATA AND CONSENT INFORMATION WILL NOT BE SHARED WITH PROPERTY OWNERS, SERVICE PROVIDERS, AFFILIATES, OR OTHER THIRD PARTIES, EVEN AT THE CONSUMER'S REQUEST OR WITH THE CONSUMER'S CONSENT.
No authorization or consent to disclose other personal information constitutes authorization to disclose SMS opt-in data or SMS consent information.
Disposal of Personal Information
Starlight Property Management uses reasonable measures to securely dispose of personal information when disposal is appropriate.
These measures may include shredding physical documents, securely deleting electronic records, or otherwise rendering personal information unreadable or undecipherable.
Employees and agents are not authorized to destroy company records except in accordance with company policies and management authorization.
Erroneous Records
If Starlight Property Management determines that it has erroneously reported information to a consumer reporting agency, the company will take reasonable steps to correct its records and request that the reporting agency correct its records as appropriate.
If the company maintains an erroneous record regarding a payment or similar transaction, the company will take reasonable steps to correct the record after determining that the information is inaccurate.
California Online Privacy Protection Act
Where applicable, Starlight Property Management complies with requirements of the California Online Privacy Protection Act (CalOPPA).
Users may visit our website anonymously where technically feasible.
A link to this Privacy Policy is made available through our website and is designed to be readily identifiable.
Users will be notified of material changes to this Privacy Policy through this Privacy Policy page.
Users may contact us to request changes to certain personal information or, where available, access their account to update information.
Do Not Track Signals
Where supported and applicable, our website may recognize browser-based privacy preferences and Do Not Track signals. Functionality may vary depending on the browser, device, and third-party services used.
Children's Privacy
Starlight Property Management does not knowingly market its services to children under 13 or knowingly collect personal information directly from children under 13 through our website except as otherwise permitted by law.
Fair Information Practices
Starlight Property Management maintains procedures designed to protect personal information.
If a data breach occurs, Starlight Property Management will provide notifications as required by applicable law. Depending on the nature of the incident and applicable legal requirements, notification may be provided by email, telephone, website notice, written notice, or another appropriate method.
Individuals may also have rights and remedies available under applicable privacy and consumer protection laws.
CAN-SPAM Act and Email Communications
We may collect and use email addresses to:
- Send information and respond to inquiries or requests;
- Process transactions and provide related updates;
- Send information concerning products or services;
- Communicate with existing customers and clients; and
- Send marketing communications where permitted by law.
For applicable commercial email communications, Starlight Property Management will:
- Not knowingly use false or misleading subject lines or sender information;
- Identify advertising communications when required by applicable law;
- Include required business contact information;
- Appropriately monitor third-party email marketing services used on our behalf;
- Honor applicable unsubscribe requests; and
- Provide an appropriate method for unsubscribing from marketing emails.
Email marketing consent or authorization does not constitute SMS consent and does not authorize the disclosure or sharing of SMS opt-in data or SMS consent information.
Changes to This Privacy Policy
Starlight Property Management may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations.
Updates will be posted on our website.
Contacting Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
https://www.starlightpropertymgmt.com
Last Edited on 2026